Logs&Layers

Where you'll learn about what I'm doing (Logs) &
my experiences (Layers).

Layers

Current Position: Technical Support Engineer at Zendesk

As a Technical Support Engineer at Zendesk, I specialize in maintaining and optimizing complex SaaS solutions across diverse platforms. I combine technical expertise with data-driven insights to streamline operations, enhance system integration, and improve support outcomes for vendors.

WhoAmI

I’m a recent graduate of Indiana University – Bloomington with a BS in Information Systems and an MS in Cybersecurity Risk Management. With six years of military experience and a cybersecurity internship at MISO, I bring a unique blend of technical expertise, leadership, and real-world problem-solving to the table. I'm now seeking full-time opportunities in cybersecurity or big data where I can contribute to impactful, forward-thinking projects.

Certifications

CompTIA Security+

CompTIA A+

AWS CCP

ISC2 CC

JumpCloud Core

JumpCloud Advanced